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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Barb West

Barb West

August 4, 2025

5  out of  5
rating by Barb West
"I absolutely love working with Lisa. She is friendly, and very knowledgeable. I highly recommend Stacking Jackson - State Farm Insurance in Waterloo, IL."
We responded:
"Thank you, Barb! I'm delighted to hear about your positive experience with Lisa. Her friendly and knowledgeable approach is something we truly value. We appreciate your recommendation and are here for any of your insurance needs. Thanks for choosing us!"
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patriot247

July 30, 2025

5  out of  5
rating by patriot247
"Lisa was a consummate professional. She was knowledgeable, direct, honest, and a pleasure to work with. Stacy is lucky to have her!"
We responded:
"Thank you! I'm happy to hear about your positive experience with Lisa. She truly is an asset to our team, and we're grateful to have her. If you need anything else, feel free to reach out!"
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Kevin B

July 28, 2025

5  out of  5
rating by Kevin B
"Recently switched to Stacy Jackson State Farm Insurance in Waterloo. Dealing with Lisa Russell was very easy. She is knowledgeable, helpful, and made the transition seamless. Stacy is also great as we had a prior life policy with her years ago. Thanks again Lisa and Stacy."
We responded:
"Thank you, Kevin! I'm happy to hear that Lisa made your transition smooth and that you found her assistance valuable. It's wonderful to have you back with us, and I'm glad Stacy could continue to provide the service you appreciate. If you need anything else, feel free to reach out!"
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Tim M

July 23, 2025

5  out of  5
rating by Tim M
"Lisa is great, very helpful. Always gets back to me.thank u Lisa"
We responded:
"Thank you for your review, Tim! I'm happy to hear that Lisa has been so helpful and responsive. We appreciate your feedback and are here for any of your insurance needs. Let us know if there's anything else we can do for you!"
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Tom “Tom”

July 21, 2025

5  out of  5
rating by Tom “Tom”
"Always respond to my inquiries. Very helpful in getting value for the insurance I require. Keeps me updated on my policies."
We responded:
"Thank you for your review, Tom! I'm happy to hear that you find our responses helpful and that you're getting the value you need from your insurance. Keeping you updated on your policies is important to us. Let us know if there's anything else we can assist you with!"
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Mike Norris

July 10, 2025

5  out of  5
rating by Mike Norris
"Very knowledgeable and friendly!!"
We responded:
"Thank you, Mike! I'm happy to know you found our team knowledgeable and friendly. We’re committed to providing excellent service. Let us know if there's anything else we can assist you with!"
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Verna Dunnigan

June 23, 2025

5  out of  5
rating by Verna Dunnigan
"Wonderful office with caring and knowledgable staff. I would encourage you to contact to see if your insurance meets your financial needs."
We responded:
"Thank you so much for your kind words, Verna! We’re thrilled to hear you felt supported by our caring and experienced team. It’s important to us that your coverage aligns with what you need, and we’re always here to help clarify any questions you may have. We appreciate your trust and look forward to continuing to assist you!"
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Carolyn Kish

June 19, 2025

5  out of  5
rating by Carolyn Kish
"Fast and professional. Great service."
We responded:
"Thank you, Carolyn! I'm happy to know you found our service fast and professional. Your satisfaction is important to us. Let us know if there's anything else we can assist you with!"
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Jackie Meadors

June 16, 2025

5  out of  5
rating by Jackie Meadors
"Stacy Jackson team is so helpful. I'm so grateful for everything they do. Just call and make an appointment, you won't regret it !!!"
We responded:
"Thank you, Jackie! I'm happy to hear that our team has been helpful to you. Your kind words mean a lot to us. If you ever need anything else, feel free to reach out!"
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Kade Mindrup

June 13, 2025

5  out of  5
rating by Kade Mindrup
"Super helpful and kind people! If I could give 10 stars, I would. Will definitely be recommending to all my friends and family."
We responded:
"Thank you, K Mindrup! I'm so happy to hear that you found our team helpful and kind. Your recommendation means a lot to us. If you ever need anything, feel free to reach out. Thanks for choosing us!"
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David Toeniskoetter

June 11, 2025

5  out of  5
rating by David Toeniskoetter
"Professional and friendly."
We responded:
"Thank you, David! I'm happy to hear that you found our service both professional and friendly. We’re committed to maintaining that level of service for you. Let us know if there's anything else we can assist you with!"
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Alison Gauch

June 3, 2025

5  out of  5
rating by Alison Gauch
"I recently switched to Stacy Jackson's office and couldn't be happier with the service. Lisa has been very responsive, friendly and knowledgeable."
We responded:
"Thank you for your review, Alison! I'm happy to hear that you're satisfied with the service from our office. Lisa is indeed a great asset to our team, and I'm glad she could assist you so well. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Dayly Specialz

May 31, 2025

5  out of  5
rating by Dayly Specialz
"My experience with agent Stacy Jackson has been nothing but a pleasure and they’re always so professional."
We responded:
"Thank you! I'm happy to hear that your experience with our office has been enjoyable and professional. We’re committed to maintaining that level of service. Let us know if there's anything else we can assist you with!"
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Dan Braun

May 30, 2025

5  out of  5
rating by Dan Braun
"Friendly, knowledgeable staff. Answered all my questions and set me up with a great policy."
We responded:
"Thank you, Dan! I'm happy to hear that our team was able to assist you effectively and provide a policy that suits your needs. We appreciate your feedback and look forward to continuing to serve you. Let us know if there's anything else we can do for you!"
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Ralph Dee Jo

May 30, 2025

5  out of  5
rating by Ralph Dee Jo
"Excited to leave a review for State Farm with Stacy Jackson in Waterloo. I have been insured at this facility well over 10 years. Stacy and Lisa are truly incredible to work with. I had to have a windshield replaced recently, had to have vehicle towed to dealership for mechanical problems and also hit a deer with extensive vehicle damage 17 months ago. No matter why I reach out to Stacy and Lisa, they are on top of it immediately and I know my issues are resolved before I even finish the phone conversation. Car insurance needs are a game changer when you need the coverage. I have true peace of mind knowing they put me first as an insured client for all my vehicle and home needs. Thank you so very much Stacy and Lisa."
We responded:
"Thank you, Ralph, for sharing your experience! I'm so happy to hear that we have been able to assist you promptly and effectively over the years. It's wonderful to know you feel secure with your insurance needs. If there's anything else we can do for you, please don't hesitate to reach out. We’re here to help!"
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Aynsley Batson

May 22, 2025

5  out of  5
rating by Aynsley Batson
"Friendly Staff. Straight to the point. Highly recommend."
We responded:
"Thank you, Aynsley, for your wonderful feedback! I'm glad to know that our team was friendly and direct in assisting you. We appreciate your recommendation and are here for any future insurance needs you may have!"
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Jim and Heather Ledbetter

May 6, 2025

5  out of  5
rating by Jim and Heather Ledbetter
"Kind and friendly insurance agent, always ready to help. So glad I made the change"
We responded:
"Thank you, Jim and Heather, for your wonderful feedback! I'm happy to hear that you're satisfied with the service and that making the change has been a positive experience for you! Welcome to our office!"
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Scott Gebke

April 23, 2025

5  out of  5
rating by Scott Gebke
"Very easy adding boat insurance and the price was great too!"
We responded:
"Thank you, Scott! I'm glad to hear that adding boat insurance was a smooth process for you and that you're satisfied with the pricing. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
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Dan Muskopf

April 18, 2025

5  out of  5
rating by Dan Muskopf
"Very responsive to my questions got me taken care of very fast and friendly."
We responded:
"Thank you, Dan, for your feedback! I’m glad I could assist you promptly and make the experience a positive one. If you have any questions or need further assistance, feel free to reach out. 😊"
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Stephanie Peters

April 9, 2025

5  out of  5
rating by Stephanie Peters
"Lisa with Stacy Jackson - State Farm is amazing! Always quick with getting things updated and is always happy to help!"
We responded:
"Thank you, Stephanie, for sharing your experience! I'm glad to know that Lisa has been quick and helpful with your updates. We appreciate your feedback and are here for any other assistance you may need!"
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Amy Shaw

March 31, 2025

5  out of  5
rating by Amy Shaw
"Always Friendly & helpful. Very knowledgeable & explain things so that we know exactly what we're getting. Highly recommend!"
We responded:
"Thank you, Amy, for your wonderful feedback! I'm glad to know that our team's knowledge and clear explanations have been helpful to you. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out!"
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Jessie Bailey

March 31, 2025

5  out of  5
rating by Jessie Bailey
"I called the office during with a huge amount of questions as we just had to file our first claim after a storm. Lisa was so kind and calm and patient with me. She knew the answers to all my questions and was able to walk me through next steps. I am so thankful to have a point of contact who knows what this process looks like and can help keep us on the right path and also keep us calm. THANK YOU, LISA!!!"
We responded:
"Thank you, Jessie, for sharing your experience! I'm delighted to hear that Lisa was able to assist you with such care and expertise during your claim process. It's wonderful to know she provided the support and guidance you needed. If you have any more questions or need further assistance, please don't hesitate to reach out to our office."
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julie mueller

March 4, 2025

5  out of  5
rating by julie mueller
"Stacy & Lisa were extremely helpful in comparing costs of State Farm vs what we currently have. They both are very knowledgeable with what levels of insurance you need according to your family possessions and the needs to protect them. They went above and beyond to get to know us so they could make the best recommendations. In the end they saved us thousands of dollars per year with having additional and better coverage. I highly recommend this office and team!"
We responded:
"Thank you, Julie, for your wonderful feedback! I'm delighted that we were able to assist you in comparing costs and finding the best coverage for your needs. It's fantastic to know we were able to save you money while providing better protection. Your recommendation means a lot to us. If you have any further questions or need assistance, feel free to reach out to our office anytime!"
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Joseph Schmitt

February 26, 2025

5  out of  5
rating by Joseph Schmitt
"Lisa went above and beyond to answer all of our questions and made the experience less stressful for us, for our home and auto needs"
We responded:
"Thank you, Joseph, for your wonderful feedback! I'm happy to know that Lisa was able to make your experience less stressful and address all your questions. It's great to have her as part of our team. If you have any more needs or questions in the future, please don't hesitate to reach out. We're here to help!"
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Emma Cockrell

February 7, 2025

5  out of  5
rating by Emma Cockrell
"My dad has been going to Lisa for years. She has always done an amazing job for him. He referred me to her and she was nothing but helpful! Great customer service and VERY HELPFUL!"
We responded:
"Thank you, Emma, for sharing your experience! I'm delighted to know that Lisa has been consistently helpful and provided great customer service to both you and your dad. It's wonderful to have such positive feedback. If you ever need assistance or have questions, feel free to reach out. We're here to help!"