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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Craig Berning

Craig Berning

May 20, 2026

5  out of  5
rating by Craig Berning
"Always have had great service, and prior experiences with State Farm. Keep up the good work at Stacy Jackson Insurance in Waterloo Young Ladies."
We responded:
"Hey Craig, thank you for the review! I'm happy to hear you've consistently received great service from our office. We appreciate your support and will continue to work hard to maintain that level of service. Thanks for choosing us."
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Susan C

May 19, 2026

5  out of  5
rating by Susan C
"Lisa at Stacy Jackson State Farm has been so great, she makes sure I have the best rates possible. Highly Recommend!"
We responded:
"Hey, Susan! Thank you for the recommendation and for sharing your experience with Lisa. I’m so happy to hear she has been helpful and attentive in finding great rates for you. We truly appreciate your support and your trust in our office."
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C C

May 17, 2026

5  out of  5
rating by C C
"We had been wanting to transfer over to Stacey for a while and when our Columbia office closed, they sent us to someone else without asking, but it was easy to switch over. We have had no issues, and Lisa and Stacy have been amazing! Very organized and anytime we have a question. We get a very quick answer."
We responded:
"Thank you, C C, for sharing your experience! I'm glad to hear that the transition to our office was smooth and that we could assist you effectively. We strive to provide quick and organized service, so your feedback means a lot. Let us know if there's anything else we can do for you!"
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Ernie Pfershy

May 16, 2026

4  out of  5
rating by Ernie Pfershy
"The meeting with Lisa gave me a better understanding of insurance cost."
We responded:
"Thank you for your review, Ernie! I'm happy to know that the meeting provided you with a clearer understanding of insurance costs. We appreciate your feedback and are here if you have any more questions or need further assistance. Feel free to reach out anytime!"
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Terry Range

May 15, 2026

5  out of  5
rating by Terry Range
"Stacy has been my agent since my last agent retired. She’s been excellent to work with. Stacy and her staff always get back to me when I need them and help educate me on insurance."
We responded:
"Thank you, Terry! I'm happy to hear that you've had a positive experience with our office. Stacy and the team are dedicated to providing timely responses and helpful information. If you ever have more questions or need assistance, feel free to reach out!"
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CR Neitzel

May 15, 2026

2  out of  5
rating by CR Neitzel
"I'd go with any other State Farm agent. I want to preface why, any other agent, by saying this review is of the agent only, Stacy, and not State Farm or the one other person working everything in the office all by herself. I have been with Stacy since like 2018 or so when we moved here. She was fine at first and normally in the office. When COVID hit, of course, office manning everywhere was sporadic at best so I can't fault anyone there. It is now 2026 and I haven't seen Stacy in the office since 2000. I was told she always works from home, leaving one person in the office to handle everything if you stop in or call. That leaves the office open 7 hours a day since it closes for lunch so the "one person" staff can have a break. On several occasions, I've been told, I'll have to email Stacy about that and a few days pass until a response comes back. I'm thinking if your name is on the door, you should be there the preponderance of the time. I've had numerous SF agents over the years and Stacy is the only one who is never in her own office. We transfered all 9 of our policys to another agent in Waterloo 2 months ago and no one even bothered to ask why. You'd think Stacy would wonder why, but I guess not."
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Dwight Fowler

April 28, 2026

5  out of  5
rating by Dwight Fowler
"We have had a great experience with this office and everyone working in it for years."
We responded:
"Thank you, Dwight! I'm happy to know you've had such a positive experience with our office over the years. We truly appreciate your continued trust and support. If there's anything else we can assist you with, just let us know!"
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Tina Gabel

April 28, 2026

5  out of  5
rating by Tina Gabel
"Great company. Lisa got back to me quickly. Got my insurance changed over to my new car in minutes. Thank you."
We responded:
"Thank you, Tina! I'm glad to know that you received quick and efficient service for your insurance change. We appreciate your feedback and are here for any future needs. Let us know if there's anything else we can do for you!"
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Mark North

April 24, 2026

5  out of  5
rating by Mark North
"We have had very positive interactions with this agency. Lisa is a wealth of information and always willing to help taylor your policies to meet your needs."
We responded:
"Thank you for your review, Mark! I'm happy to hear about your positive interactions with our office. Lisa is indeed a valuable part of our team, and I'm glad she could assist you with your policies. If you have any more questions or need further assistance, feel free to reach out anytime!"
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K Clark

April 21, 2026

5  out of  5
rating by K Clark
"Lisa always provides excellent customer service. Helped me quickly with friendly, courteous service. Thank you!"
We responded:
"Thank you so much for your kind words. We are happy that we could help you with your insurance needs. We appreciate your business"
Profile photo of Nancy vargas-cupp

Nancy vargas-cupp

April 20, 2026

5  out of  5
rating by Nancy vargas-cupp
"I was very happy to switch to Stacy Jackson State Farm Insurance office, Lisa is such a great person always helping me and my family, always answering any questions we had. Thank you Lisa for making our switch from Illinois to Missouri insurance easy.🙂"
We responded:
"Thank you, Nancy, for sharing your experience! I'm happy to know that our office has been helpful to you and your family during your transition from Illinois to Missouri. We’re committed to making things as smooth as possible for our customers. If you have any more questions or need further assistance, feel free to reach out!"
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Jennifer Marchal

April 17, 2026

5  out of  5
rating by Jennifer Marchal
"Lisa and Stacy have always treated us well. Doing what they can to make sure we are covered at reasonable rates. They are super easy and friendly!"
We responded:
"Thank you, Jennifer! I'm happy to hear that we have been able to provide you with friendly and helpful service. It's our priority to ensure you have the coverage you need at rates that work for you. If there's anything else we can assist you with, just let us know!"
Profile photo of Jeff St John

Jeff St John

April 9, 2026

5  out of  5
rating by Jeff St John
"Staff are very friendly and always willing to provide any requested information and in a timely manner"
We responded:
"Thank you, Jeff, for your wonderful feedback! I'm delighted to know that our staff's friendliness and promptness made a positive impact on your experience. We’re committed to providing the best service possible. Let us know if we can help with anything else!"
Profile photo of Janet Patton

Janet Patton

April 6, 2026

5  out of  5
rating by Janet Patton
"The office was easy to reach for a quote for insurance on a new vehicle ."
We responded:
"Thank you, Janet! I'm happy to know that reaching out for a quote on your new vehicle was a smooth experience. Our office is always here to assist with any insurance needs you may have. Let us know if there's anything else we can do for you!"
Profile photo of Christine Kramer

Christine Kramer

April 1, 2026

5  out of  5
rating by Christine Kramer
"Stacy Jackson and her team are the best!! They are all very professional, respond quickly to my inquiries, and are very personable. They aren't pushy, never trying to sell me more than I need or want. I really enjoy working with them. I feel that they look out for my best interest. Thank you!!"
We responded:
"Christine, thank you so much for your wonderful feedback! I'm happy to know that you appreciate our team's professionalism and responsiveness. It's great to hear that you feel we have your best interest at heart. If you ever need anything else, just let us know. Thanks for choosing us!"
Profile photo of None- Ya

None- Ya

March 31, 2026

5  out of  5
rating by None- Ya
"Stacy and her staff go above and beyond for her State Farm family! Great and friendly atmosphere, affordable coverage , and always there when you need them ! Thank you for all you do ! I highly recommend Stacy and her group to cover you!! 😊 -Meagan"
We responded:
"Thank you so much, Meagan! I'm happy to hear that you appreciate the friendly atmosphere and affordable coverage we strive to provide. Your recommendation means a lot to us. Let us know if there's anything else we can assist you with!"
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Julia Maupin

March 3, 2026

5  out of  5
rating by Julia Maupin
"Always above and beyond helpful. They took the time to educate me on what and why I would pay XYZ if those where the options I wanted. Greatly appreciate their patience and time."
We responded:
"Julia, thank you for your wonderful feedback! I'm happy to know that our team was able to provide you with the information and support you needed. Your appreciation for our patience and time means a lot to us. If you have any more questions or need further assistance, feel free to reach out anytime!"
Profile photo of Gary Chapman

Gary Chapman

March 3, 2026

5  out of  5
rating by Gary Chapman
"Helpful review of home insurance and options for adequate coverage."
We responded:
"Thank you, Gary! I'm happy you found the review of home insurance and coverage options helpful. Our office is committed to providing clear and useful information. If you have any more questions or need further assistance, feel free to reach out anytime!"
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Longbeard Amps

February 23, 2026

5  out of  5
rating by Longbeard Amps
"Always responds in a timely manner on whatever we need."
We responded:
"Thank you! I'm happy to know that our prompt responses meet your needs. If there's anything else we can assist you with, just let us know. We’re here to help!"
Profile photo of Kimi Day

Kimi Day

February 16, 2026

5  out of  5
rating by Kimi Day
"Very friendly, professional customer service. Made my transition from another company easy and painless! :)"
We responded:
"Kimi, thank you for your wonderful feedback! I'm so happy to hear that your transition was smooth and easy. Our team is committed to providing friendly and professional service. If you have any questions or need further assistance, feel free to reach out anytime!"
Profile photo of Michael Koch

Michael Koch

February 14, 2026

5  out of  5
rating by Michael Koch
"They made everything so easy. I have been doing Business with them for quite a few years and I know I can trust them!"
We responded:
"Michael, thank you for your wonderful feedback! I'm happy to know that we've made things easy for you over the years. Your trust means a lot to us. If you ever need anything, feel free to reach out!"
Profile photo of steven hess

steven hess

February 10, 2026

5  out of  5
rating by steven hess
"Highly recommend"
We responded:
"Steven, thank you for your recommendation! I'm happy to know you had a positive experience with our office. If you ever need assistance or have questions, feel free to reach out. We’re here to help! 😊"
Profile photo of B C B

B C B

February 4, 2026

5  out of  5
rating by B C B
"Stacy runs a great office with a great staff."
We responded:
"Thank you, B C B! I'm happy you think so highly of our office and team. We always aim to provide excellent service. Let us know if there's anything else we can assist you with!"
Profile photo of lesli bramlett

lesli bramlett

February 2, 2026

5  out of  5
rating by lesli bramlett
"Lisa is very helpful and always gives me the information needed for my policies on my car insurance and home insurance!"
We responded:
"Thank you, Lesli! I'm happy to hear that Lisa has been so helpful with your insurance needs. Our team is dedicated to providing the information you need. Let us know if there's anything else we can assist you with!"
Profile photo of Teresa Love

Teresa Love

January 11, 2026

5  out of  5
rating by Teresa Love
"Always helping with my insurance needs every time I call. Always to the point and they make it exactly how I want it or need it. I've had this insurance over 6 years. I'm very pleased."
We responded:
"Thank you, Teresa! I'm happy to know that our team has been able to assist with your insurance needs over the years. We appreciate your loyalty and are committed to continuing to provide the service you expect. Let us know if there's anything else we can do for you!"