State Farm® Insurance Agent Stacy Jackson
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Jim and Heather Ledbetter
May 6, 2025
5
out of
5
rating by Jim and Heather Ledbetter
"Kind and friendly insurance agent, always ready to help. So glad I made the change"
We responded:
"Thank you, Jim and Heather, for your wonderful feedback! I'm happy to hear that you're satisfied with the service and that making the change has been a positive experience for you! Welcome to our office!"
Scott Gebke
April 23, 2025
5
out of
5
rating by Scott Gebke
"Very easy adding boat insurance and the price was great too!"
We responded:
"Thank you, Scott! I'm glad to hear that adding boat insurance was a smooth process for you and that you're satisfied with the pricing. If you have any more questions or need further assistance, feel free to reach out. We're here to help!"
Dan Muskopf
April 18, 2025
5
out of
5
rating by Dan Muskopf
"Very responsive to my questions got me taken care of very fast and friendly."
We responded:
"Thank you, Dan, for your feedback! I’m glad I could assist you promptly and make the experience a positive one. If you have any questions or need further assistance, feel free to reach out. 😊"
Stephanie Peters
April 9, 2025
5
out of
5
rating by Stephanie Peters
"Lisa with Stacy Jackson - State Farm is amazing! Always quick with getting things updated and is always happy to help!"
We responded:
"Thank you, Stephanie, for sharing your experience! I'm glad to know that Lisa has been quick and helpful with your updates. We appreciate your feedback and are here for any other assistance you may need!"
Amy Shaw
March 31, 2025
5
out of
5
rating by Amy Shaw
"Always Friendly & helpful. Very knowledgeable & explain things so that we know exactly what we're getting. Highly recommend!"
We responded:
"Thank you, Amy, for your wonderful feedback! I'm glad to know that our team's knowledge and clear explanations have been helpful to you. Your recommendation means a lot to us. If you ever have more questions or need assistance, feel free to reach out!"
Jessie Bailey
March 31, 2025
5
out of
5
rating by Jessie Bailey
"I called the office during with a huge amount of questions as we just had to file our first claim after a storm. Lisa was so kind and calm and patient with me. She knew the answers to all my questions and was able to walk me through next steps. I am so thankful to have a point of contact who knows what this process looks like and can help keep us on the right path and also keep us calm. THANK YOU, LISA!!!"
We responded:
"Thank you, Jessie, for sharing your experience! I'm delighted to hear that Lisa was able to assist you with such care and expertise during your claim process. It's wonderful to know she provided the support and guidance you needed. If you have any more questions or need further assistance, please don't hesitate to reach out to our office."
julie mueller
March 4, 2025
5
out of
5
rating by julie mueller
"Stacy & Lisa were extremely helpful in comparing costs of State Farm vs what we currently have. They both are very knowledgeable with what levels of insurance you need according to your family possessions and the needs to protect them. They went above and beyond to get to know us so they could make the best recommendations. In the end they saved us thousands of dollars per year with having additional and better coverage. I highly recommend this office and team!"
We responded:
"Thank you, Julie, for your wonderful feedback! I'm delighted that we were able to assist you in comparing costs and finding the best coverage for your needs. It's fantastic to know we were able to save you money while providing better protection. Your recommendation means a lot to us. If you have any further questions or need assistance, feel free to reach out to our office anytime!"
Joseph Schmitt
February 26, 2025
5
out of
5
rating by Joseph Schmitt
"Lisa went above and beyond to answer all of our questions and made the experience less stressful for us, for our home and auto needs"
We responded:
"Thank you, Joseph, for your wonderful feedback! I'm happy to know that Lisa was able to make your experience less stressful and address all your questions. It's great to have her as part of our team. If you have any more needs or questions in the future, please don't hesitate to reach out. We're here to help!"
Emma Cockrell
February 7, 2025
5
out of
5
rating by Emma Cockrell
"My dad has been going to Lisa for years. She has always done an amazing job for him. He referred me to her and she was nothing but helpful! Great customer service and VERY HELPFUL!"
We responded:
"Thank you, Emma, for sharing your experience! I'm delighted to know that Lisa has been consistently helpful and provided great customer service to both you and your dad. It's wonderful to have such positive feedback. If you ever need assistance or have questions, feel free to reach out. We're here to help!"
Hope Robinson
December 3, 2024
5
out of
5
rating by Hope Robinson
"Stacy Jackson’s office has always been helpful. Lisa Russell has returned calls, emails, and has offered timely suggestions. From replacing a roof, car accidents, to insuring my 16yr old, I have always had great service!"
We responded:
"Hope, thank you for your wonderful review! I'm glad to know that Lisa has been so responsive and helpful with your insurance needs. It's great to hear that our office has been able to assist you with everything. We appreciate your trust in us and look forward to continuing to provide you with excellent service. If you need anything else, don't hesitate to reach out!"
Thomas Schwab
October 17, 2024
5
out of
5
rating by Thomas Schwab
"Lisa was very easy to work with. She took the time to answer all our questions and was very knowledgeable and thorough in doing so. She made sure that we had equal or better coverage from our previous policies. The best part was when she gave us our final quote. She beat the cost so substantially it was a no-brainer. We found a new agent and a new friend!"
We responded:
"Thank you, Thomas! I'm glad to hear that Lisa was able to assist you so effectively. Her dedication to answering all your questions and ensuring you had the best coverage is truly commendable. It's wonderful that she could provide such a substantial savings on your final quote. We're happy to have you as part of our State Farm family and look forward to continuing to serve you. If you ever need anything else, don't hesitate to reach out! - Stacy Jackson - State Farm Insurance Agent, Waterloo, IL"
Leann Weaver
September 13, 2024
5
out of
5
rating by Leann Weaver
"Hands down, Stacy and Lisa are the best in the business for auto and home insurance. They are very professional and prompt with all responses and communication, and their knowledge is unsurpassed. I highly recommend them!"
We responded:
"Leann, thank you for your wonderful review! I'm glad to hear that you find our service professional and prompt. Lisa and our team are grateful for your recommendation and are always here to assist with your auto and home insurance needs. Your satisfaction is our priority, and we appreciate your trust in us. If you ever need anything, don't hesitate to reach out. - Stacy Jackson - State Farm Insurance Agent, Waterloo, IL"
Jean Sax Meyer
August 7, 2024
5
out of
5
rating by Jean Sax Meyer
"Lisa was great to work with :) She made us feel comfortable with making the switch to State Farm. She was knowledgeable and thorough in all areas of our home and car insurance needs."
We responded:
"Hey Jean! Thanks for the awesome review! I'm glad Lisa made you feel comfortable with the switch to State Farm and that she was knowledgeable and thorough with your home and car insurance needs. If you need anything else, we're here to help! - Stacy Jackson - State Farm Insurance Agent, Waterloo, IL"
Linda Merz
August 6, 2024
5
out of
5
rating by Linda Merz
"Lisa at Stacy Jackson’s office is always friendly and very helpful with whatever question I call with. Love the service from the office."
We responded:
"Hey Linda! Thanks so much for your kind words! We're glad to hear that Lisa has been friendly and helpful with your questions. We love providing great service and are always here for you! - Stacy Jackson - State Farm Insurance Agent, Waterloo, IL"
Merpheder M
May 16, 2024
5
out of
5
rating by Merpheder M
"The people at State Farm are awesome. Whenever I have a question, they get right back to me. I highly recommend them to anyone looking for new insurance."
We responded:
"Merpheder, we are thrilled that you find our team at State Farm awesome! We are pleased to hear that we have been responsive to your questions. Thank you for recommending us to others seeking new insurance options. For any future insurance needs, feel free to reach out to our office. Stacy Jackson - State Farm Insurance Agent, Waterloo, IL"
Drew Coy
May 1, 2024
5
out of
5
rating by Drew Coy
"Stacy and Lisa's operation is excellent - I highly recommend reaching out to their office. Lisa's experience in the industry and ability to disseminate the information and answer your questions is top notch. Everyone is dealing with inflation, so premium increases will naturally rise. But - some insurance companies are overinflating their prices for coverage by a large unrealistic margin."
We responded:
"Drew, thank you so much for sharing your wonderful experience with Lisa and our State Farm team. We're thrilled to hear about the excellent customer service you received, and we truly appreciate having you as a valued customer. - Stacy Jackson - State Farm Insurance Agent"
Dr. Adam J. Battaglia
April 17, 2024
5
out of
5
rating by Dr. Adam J. Battaglia
"Stacy and Lisa did a great job with our new policy. We love State Farm!"
We responded:
"We are so happy we could help. We enjoy doing business with you and are here to help with any insurance needs that come up. "
Jeffrey Fulton
April 12, 2024
5
out of
5
rating by Jeffrey Fulton
"Very professional and great customer service"
We responded:
"Thank you for your kind words Jeffrey. We appreciate you and are happy we can assist you with your insurance needs. "
Bill T.
April 11, 2024
4
out of
5
rating by Bill T.
"Professional, thorough, great communication and attention to detail. No claim experience with this agency on home, auto or umbrella policies. Satisfied with coverage limits and premiums!!! Thank you team! Lisa is my agent."
We responded:
"Bill we are so happy we were able to assist with your auto, home and umbrella. We take pride in making sure our customers understand their policies and limits of insurance. Welcome to our State Farm family!"
Jenn
March 21, 2024
5
out of
5
rating by Jenn
"I highly recommend Stacy Jackson's State Farm Insurance Agency. Lisa is always friendly, helpful, and offers prompt and efficient service. It is always a pleasure to deal with her!"
We responded:
"Thank you so much for your glowing recommendation, Jenn! We are thrilled to hear that Lisa and our team provided you with friendly, helpful, and efficient service. We appreciate your kind words and look forward to continuing to meet your insurance needs. - Stacy Jackson - State Farm Insurance Agent, Waterloo, IL"
Doug Akin
March 2, 2024
5
out of
5
rating by Doug Akin
"Lisa and Stacy were great. They are both very friendly, prompt and professional...I highly recommend them 😀😀😀"
We responded:
"We love seeing reviews like this, Doug! So happy we were able to help you with your auto and home insurance. Thank you for taking the time to share your experience with our office. We hope we’ll be able to fulfill your insurance needs for years to come!"
Michael Egmon
February 21, 2024
5
out of
5
rating by Michael Egmon
"Remarkable service once again, I got a quote from Stacy Jacksons office and I was insured before I left the dealership."
We responded:
"Thank you Michael! We are so happy we were able to help you with your auto and home insurance. Welcome to our State Farm family. We look forward to helping you with with future insurance needs."
K Clark
January 18, 2024
5
out of
5
rating by K Clark
"Excellent Service. Hassle free. Gave me a much better deal than other local insurance agents. Highly recommend."
We responded:
"Thank you so much for your kind words. We are happy that we could help you with your insurance needs. We appreciate your business"
Andrea Kronenberger
January 4, 2024
5
out of
5
rating by Andrea Kronenberger
"Insurance shopping is always a pain to me but Stacy and Lisa made it very easy so we switched to them (State Farm). Everything was done online- easy and convenient! I now have the beacon in our vehicles and the app on my phone and it was very easy to set up. We are very pleased with the convenience, friendliness and speed of service that we have received! I would highly recommend to give them a try!"
We responded:
"Andrea, we thank you for leaving us a review! Lisa is truly an asset to our team, dedicated to providing top-notch service to our valued customers like you. We value you for letting us be your good neighbor!"
Phil Frohn
December 7, 2023
5
out of
5
rating by Phil Frohn
"Lisa was a huge help when switching insurance companies. She is very knowledgeable, honest, and easy to work with."
We responded:
"Thank you for the five stars, Phil! Lisa is a wonderful member of our team, and we’re glad she was able to assist you with your insurance needs."